Resolving Communication Template Errors
Learn how to fix formatting errors, placeholder issues, character limits, and approval requirements to ensure seamless and effective communication.
Q1: What are the common SMS template errors, and how can they be resolved?
A1: Common SMS template errors include "SMS DLT Not Approved." To resolve this:
Ensure compliance with DLT regulations.
Review approval criteria for SMS templates.
Correct any formatting or content issues and resubmit for approval.
Q2: What issues might arise with WhatsApp templates, and how do I fix them?
A2: WhatsApp template errors can occur due to syntax errors or unapproved message content. To address this:
Verify that templates comply with WhatsApp guidelines.
Check syntax for errors, such as missing placeholders.
Q3: How can we prevent email size-related errors in templates?
A3: Email size errors often result from large attachments. To avoid these:
Keep emails concise and avoid large files.
Use links to external resources instead of attachments.
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