> For the complete documentation index, see [llms.txt](https://docs.extraaedge.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.extraaedge.com/troubleshooting-faq/how-to-hard-refresh-your-browser.md).

# How to hard refresh your browser

Our support team might ask you to *hard* refresh your browser as part of the troubleshooting process. This is different from a normal refresh. Here's how you can hard refresh in all of the browsers supported by ExtraaEdge.

### Chrome <a href="#chrome" id="chrome"></a>

If you use **Windows**, hold the CTRL key and press F5.If you use **Mac**, hold the CMD and SHIFT keys and press R.

### Firefox <a href="#firefox" id="firefox"></a>

If you use **Windows**, hold the CTRL key and press F5.If you use **Mac**, hold the CMD and SHIFT keys and press R.

### Safari (Mac) <a href="#safari-mac" id="safari-mac"></a>

1. First, empty the cache: hold the OPT and CMD keys and press E.
2. Then, refresh the current page: hold the CMD key and press R.

### Edge (Windows) <a href="#edge-windows" id="edge-windows"></a>

Hold the CTRL key and press F5.