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  • Welcome to EdgeHub - ExtraaEdge Product PlayBook
  • What is EdgeHub ?
  • CRM Overview
    • Lead List
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  • Adding New Leads
    • Quick Add Lead Form
    • Add Lead Form
    • Bulk Upload
    • Automated Lead Capture with ExtraaEdge CRM
  • Managing Leads
    • Searching a Lead
    • Comma-Separated Global Search
    • Update/Edit lead details
    • Steps to Refer a Single Lead
    • Steps to Refer Bulk Leads
    • Steps to Refer Leads in Round Robin Manner
    • Update lead Status & Sub Status
    • Activities Tracking
    • Sorting Leads
    • Delete a Lead
  • My Followups
    • Adding Followup
    • Pending Followup
  • SMS Messaging To Leads
    • Sending SMS to Individual Lead
    • Sending SMS to multiple leads
  • Emailing Leads
    • Sending Email to one lead
    • Sending Email To Multiple Leads
  • Communication Automation
    • Drip Marketing
  • Calling Leads (Click to Call)
    • Calling using IVR
    • Calling using ExtraEdge Mobile App
  • Bulk Activities
    • Downloading Leads
      • Enabling Pop-Up Notifications for Seamless Data Downloads
    • Filtering Leads
    • Save List
    • Quick Actions
  • Settings Panel
    • Communication Templates
      • Creating Email Templates
      • Creating SMS Template
  • Advanced Features
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  • My Account
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  • Mobile App
    • Mobile Application Tutorial
    • App Permissions
  • API Docs
  • What's New in ExtraaEdge
  • All Help Videos
  • Our Story
  • TROUBLESHOOTING FAQ
    • How to hard refresh your browser
    • How to clear your mobile app cache
  • WhatsApp Business API
    • How To Create WhatsApp Templates -
    • Sample Templates -
    • How To Send Individual WhatsApp -
    • How To Send Bulk WhatsApp -
    • How To Create WhatsApp Automation
    • How To Track WhatsApp Activity-
    • How To Check WhatsApp Analytics-
    • Automation Rules To Start Off With Automation Easily -
    • Do's And Don'ts For Creating Effective WhatsApp Templates -
    • Template Guidelines By Meta -
      • Common WhatsApp Business Message Failure Codes
  • Application Tracking System
    • Application Form Tracking System
    • Application Journey -
  • ANALYTICS DASHBOARD
    • CRM Analytics Dashboard
  • ARTICLE
    • "Best Practices for Error-Free Communication Templates"
  • DATA SECURITY & PRIVACY
    • How ExtraaEdge Ensures World-Class Data Security
      • Compliance & Certifications
      • Infrastructure Security
      • Technical Protection Measures
      • Customer Data Protection Measures
      • Legal Protections
      • Continuous Monitoring & Threat Prevention
      • Conclusion
  • Resolving Communication Template Errors
  • Diagnosing Email and SMS Delivery Failures
  • Resolving Communication Automation Failures
  • Guidelines For Handling Customization Requests
  • Monitoring and Logging User Activity in ExtraaEdge CRM
  • FAQs
    • What is an Admission CRM
  • Troubleshooting IVR Calls Connectivity Issues
  • Handling WhatsApp Business API Integration Issues
  • Handling Duplicate Lead Issues Internally
  • Resolving Mobile App Cache and Refresh Issues
  • Fast Answers to simple questions
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  1. TROUBLESHOOTING FAQ

How to hard refresh your browser

Our support team might ask you to hard refresh your browser as part of the troubleshooting process. This is different from a normal refresh. Here's how you can hard refresh in all of the browsers supported by ExtraaEdge.

Chrome

If you use Windows, hold the CTRL key and press F5.If you use Mac, hold the CMD and SHIFT keys and press R.

Firefox

If you use Windows, hold the CTRL key and press F5.If you use Mac, hold the CMD and SHIFT keys and press R.

Safari (Mac)

  1. First, empty the cache: hold the OPT and CMD keys and press E.

  2. Then, refresh the current page: hold the CMD key and press R.

Edge (Windows)

Hold the CTRL key and press F5.

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Last updated 3 months ago