Handling WhatsApp Business API Integration Issues
Why are WhatsApp messages delayed or not getting delivered?
Possible Causes & Solutions:
Check API Rate Limits: Verify if the WhatsApp Business API is throttling messages due to exceeding rate limits.
Monitor Message Queue: Check if messages are queued due to high outbound traffic.
Review Webhook Logs: Ensure that webhook responses from WhatsApp are being received in the CRM.
Check Business Verification Status: Ensure that your WhatsApp Business Account is fully verified.
Network & Firewall Issues: Confirm that there are no network restrictions blocking the API requests.
Why are my WhatsApp message templates getting rejected?
Possible Causes & Solutions:
Non-Compliant Content: Ensure that the template follows WhatsApp’s guidelines (no promotional or misleading content).
Formatting Errors: Use correct placeholders (e.g., {{1}}, {{2}}) and avoid excessive capitalization or special characters.
Check Template Category: Ensure the template is categorized correctly (e.g., Utility, marketing).
Verify Business Compliance: Ensure that your business adheres to WhatsApp's policies.
Appeal Rejected Templates: If a template is wrongly rejected, appeal through the WhatsApp Business Manager.
How do I verify if my WhatsApp API integration is working correctly?
Steps to Verify:
Send a Test Message: Use the API to send a test message and check delivery status.
Check Webhook Events: Monitor incoming webhook events for message updates.
Review API Response Codes: Ensure a 200 OK response is received for API requests.
Debug Logs: Enable debug mode to capture integration issues.
How can I resolve template message delivery failures?
Possible Causes & Solutions:
User Opt-In Issues: Ensure the recipient has opted in to receive WhatsApp messages.
Incorrect Phone Number Format: Use the correct international format (e.g., +91 for India).
Message Personalization Issues: Ensure correct placeholder values are being passed in API requests.
Account Suspension: Check if the WhatsApp Business Account has any restrictions.
Who should I contact for persistent WhatsApp API issues?
ExtraaEdge Support Team: For CRM-related integration issues.
Meta Business Support: For WhatsApp API-related technical problems.
Hosting Provider: If using a third-party BSP (Business Solution Provider), check with them for server-related issues.
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