ExtraaEdge Docs
  • Welcome to EdgeHub - ExtraaEdge Product PlayBook
  • What is EdgeHub ?
  • CRM Overview
    • Lead List
    • My Followups
    • Failed Leads
    • Marketing Campaigns
  • Adding New Leads
    • Quick Add Lead Form
    • Add Lead Form
    • Bulk Upload
    • Automated Lead Capture with ExtraaEdge CRM
  • Managing Leads
    • Searching a Lead
    • Comma-Separated Global Search
    • Update/Edit lead details
    • Steps to Refer a Single Lead
    • Steps to Refer Bulk Leads
    • Steps to Refer Leads in Round Robin Manner
    • Update lead Status & Sub Status
    • Activities Tracking
    • Sorting Leads
    • Delete a Lead
  • My Followups
    • Adding Followup
    • Pending Followup
  • SMS Messaging To Leads
    • Sending SMS to Individual Lead
    • Sending SMS to multiple leads
  • Emailing Leads
    • Sending Email to one lead
    • Sending Email To Multiple Leads
  • Communication Automation
    • Drip Marketing
  • Calling Leads (Click to Call)
    • Calling using IVR
    • Calling using ExtraEdge Mobile App
  • Bulk Activities
    • Downloading Leads
      • Enabling Pop-Up Notifications for Seamless Data Downloads
    • Filtering Leads
    • Save List
    • Quick Actions
  • Settings Panel
    • Communication Templates
      • Creating Email Templates
      • Creating SMS Template
  • Advanced Features
    • Online Payment Collection
  • My Account
    • Forgot Password
  • Mobile App
    • Mobile Application Tutorial
    • App Permissions
  • API Docs
  • What's New in ExtraaEdge
  • All Help Videos
  • Our Story
  • TROUBLESHOOTING FAQ
    • How to hard refresh your browser
    • How to clear your mobile app cache
  • WhatsApp Business API
    • How To Create WhatsApp Templates -
    • Sample Templates -
    • How To Send Individual WhatsApp -
    • How To Send Bulk WhatsApp -
    • How To Create WhatsApp Automation
    • How To Track WhatsApp Activity-
    • How To Check WhatsApp Analytics-
    • Automation Rules To Start Off With Automation Easily -
    • Do's And Don'ts For Creating Effective WhatsApp Templates -
    • Template Guidelines By Meta -
      • Common WhatsApp Business Message Failure Codes
  • Application Tracking System
    • Application Form Tracking System
    • Application Journey -
  • ANALYTICS DASHBOARD
    • CRM Analytics Dashboard
  • ARTICLE
    • "Best Practices for Error-Free Communication Templates"
  • DATA SECURITY & PRIVACY
    • How ExtraaEdge Ensures World-Class Data Security
      • Compliance & Certifications
      • Infrastructure Security
      • Technical Protection Measures
      • Customer Data Protection Measures
      • Legal Protections
      • Continuous Monitoring & Threat Prevention
      • Conclusion
  • Resolving Communication Template Errors
  • Diagnosing Email and SMS Delivery Failures
  • Resolving Communication Automation Failures
  • Guidelines For Handling Customization Requests
  • Monitoring and Logging User Activity in ExtraaEdge CRM
  • FAQs
    • What is an Admission CRM
  • Troubleshooting IVR Calls Connectivity Issues
  • Handling WhatsApp Business API Integration Issues
  • Handling Duplicate Lead Issues Internally
  • Resolving Mobile App Cache and Refresh Issues
  • Fast Answers to simple questions
Powered by GitBook
On this page
  1. CRM Overview

My Followups

My Follow-up Activities in ExtraaEdge CRM helps counselors track and manage scheduled interactions, ensuring timely follow-ups and better engagement.

PreviousLead ListNextFailed Leads

Last updated 2 months ago

You will be able track all your follow up activities. This will help you to quickly overview your Done, Missed and Planned activities in a selected date range.

For every follow up activity, you will get a reminder from the CRM. This will make sure you do not miss any important activity. You will get this reminder 10 mins before the activity.

Follow-ups, Reminders, and Lead Status in ExtraaEdge

Extraaedge, designed as an education-focused Customer Relationship Management (CRM) tool, plays a pivotal role in enabling counsellors to effectively manage their interactions and relationships with prospective students. By integrating follow-ups, reminders, and lead status updates, Extraaedge ensures that counsellors can keep track of their recruitment funnel seamlessly and remain proactive in their engagement strategies.

  • Follow-ups: This feature allows counsellors to record and monitor every interaction they have with potential students. By having a systemized way to log follow-up activities, counsellors can ensure consistency and regularity in their communications, which is crucial in building a relationship and nudging leads towards conversion. With a clear overview of done, missed, and planned activities within a specified date range, counsellors can better strategize their engagement efforts.

  • Reminders: Scheduled activities come with timely reminders from the CRM, sent ten minutes prior to the planned activity. This automated feature helps counsellors prepare adequately for each engagement, reducing the chance of missing important interactions. By receiving reminders, counsellors can efficiently manage their time and ensure they are meeting the needs of each prospective student with diligence and care.

  • Lead Status: As discussions with students progress, counsellors have the ability to update the status of each lead in the CRM. This dynamic feature reflects the current stage of the lead within the recruitment funnel, providing a clearer picture of the student’s journey. With real-time updates to lead statuses, counsellors can prioritize leads based on their readiness to enroll, allowing for the allocation of resources to where they are most needed.

These integrated features of Extraaedge enable counsellors to maintain a streamlined workflow, optimize productivity, and ensure they are consistently at the forefront of engaging with and converting potential students. In the competitive landscape of educational recruitment, such tools and capabilities are essential in sustaining a successful student recruitment strategy.

Done Followups, Missed Followps and Planned Follow Ups
You will receive a notification pop up in the right hand of side in yellow color.