Resolving Mobile App Cache and Refresh Issues

Common Causes of Stale Data in ExtraaEdge Analytics App

1. Cached Data Not Updating: The app may store outdated data due to an overloaded cache.

2. Syncing Issues: The app might fail to sync with the latest server updates.

3. Network Connectivity: Poor internet connection can prevent data updates.

4. App Version Mismatch: Using an outdated app version may cause inconsistencies.

Steps to Clear Cache and Refresh the App

1. Close and Reopen the App: ✅ Ensure the app is fully closed before reopening to trigger a fresh data sync.

2. Clear Cache (Android Users): ✅ Go to Settings > Apps > ExtraaEdge Analytics > Storage > Clear Cache. ✅ Restart the app and check if data is refreshed.

3. Clear Cache (iOS Users): ✅ Uninstall and reinstall the app (iOS does not provide a direct cache-clearing option).

4. Manually Refresh Data: ✅ Within the app, navigate to the Refresh button or swipe down on key data screens.

5. Ensure Stable Internet Connection: ✅ Switch between Wi-Fi and mobile data to check for connectivity issues.

6. Update the App: ✅ Check the Google Play Store or Apple App Store for any pending updates.

7. Log Out and Log Back In: ✅ Sometimes, a session refresh can resolve syncing issues.

8. Restart the Device: ✅ If the issue persists, restarting the device can help clear temporary app glitches.

Internal Troubleshooting Guide

• If multiple users report similar issues, escalate to the development team for further investigation.

• Check backend logs to confirm whether data sync failures are occurring.

• Provide step-by-step screenshots or a short video guide to users if needed.

Onboarding and Training New Internal Users

1. System Navigation

• Familiarize users with the ExtraaEdge CRM dashboard, analytics features, and reporting tools.

• Conduct a walkthrough of key sections: Leads, Applications, Reports, and Notifications.

• Explain access levels and role-based permissions.

1. Troubleshooting Basics

• Common User Issues: ✅Login errors (resetting passwords, verifying user credentials) ✅Data sync issues (refer to cache clearing steps above) ✅Report generation errors (validating filters, checking data permissions)

• Basic Debugging Steps: ✅Check internet connectivity. ✅Clear cache or restart the app. ✅Ensure the correct version of the app is installed. ✅Verify backend settings for role-based access.

1. Avoiding Recurring Problems

• Train users to regularly update the app to prevent version-related issues.

• Encourage them to report bugs via the internal ticketing system with screenshots and steps to reproduce.

• Provide quick-reference guides for common troubleshooting scenarios.

• Schedule periodic refresher training to reinforce best practices and new feature updates.

1. Internal Knowledge Base

• Maintain a repository of troubleshooting guides and FAQs.

• Share recorded training sessions for new users to access anytime.

• Create a checklist for new users to complete during their first week.

By following these procedures, teams can ensure smooth app usage, faster troubleshooting, and improved user experience for both internal employees and customers.