Calling using IVR

Calling leads

Watch the video tutorial : 
If CRM is integrated with the IVR, your calls will be connected IVR directly.
 Your account and agent id is needs to be mapped in CRM settings.
Step 1: Click on the Call icon from the action menu.
Step 2: Click on yes to proceed with the call. The call will be automatically connected from the IVR.

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Calling using ExtraEdge Mobile App

Last modified 2yr ago