> For the complete documentation index, see [llms.txt](https://docs.extraaedge.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.extraaedge.com/calling-leads/calling-using-ivr.md).

# Calling using IVR

Calling leads

{% hint style="info" %}
If CRM is integrated with the IVR, your calls will be connected IVR directly.

 Your account and agent id is needs to be mapped in CRM settings.
{% endhint %}

#### Step 1: Click on the Call icon from the action menu on the lead card.

<figure><img src="https://1269891995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MBcp5wHcn5Xp2CkbcCV%2Fuploads%2F15rtxgbOlMgYFJocUR0X%2Fimage.png?alt=media&amp;token=5b7b6c26-10ad-47dd-bbcc-0424c2022539" alt=""><figcaption></figcaption></figure>

#### Step 2: Click on Call to proceed with the IVR call. The call will be automatically connected from the IVR.

<figure><img src="https://1269891995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MBcp5wHcn5Xp2CkbcCV%2Fuploads%2FUtNqj2e2thjwgmznNfEW%2Fimage.png?alt=media&amp;token=66dda5f4-3d58-41b5-915d-952c21807cd8" alt=""><figcaption></figcaption></figure>

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