Good news is you can keep track of all activities done by the counselor and lead responses at one place.
You will be able to track
Counselor Followups
Lead/ Student Response
Lead re-inquired count
You can track all activities of the counselor & lead from the Black Bubble & Red Bubble Along with that you can also track the re-inquiry of that particular lead.
Black Bubble Activity - Counselor Followups/Calling Activity - You have access to all activities the counselor has done for the lead.
Red Bubble Activity - You can track Lead Response from the red bubble.
