> For the complete documentation index, see [llms.txt](https://docs.extraaedge.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.extraaedge.com/whatsapp-business-api/how-to-create-whatsapp-automation.md).
# How To Create WhatsApp Automation
By defining automation rules, you can ensure timely responses, reduce manual effort, and enhance the customer experience.
***Follow the steps below to create seamless WhatsApp automation within your CRM. 🚀***
**Step 1:-** Click on Drip Marketing in your CRM platform on the left-hand side of the panel.
**Step 2: -** Click on the Add Template icon present in the bottom right corner.
**Step 3: -** Name the Rule you want to create.
\- Select the **Start Date** and **Start Time** when you want to initiate the trigger.
**Step 4: -** Click on **If** to add a trigger.
\- Choose a trigger, For Example **Status.**
\- Choose the **If condition** as per the use case. \
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**Note -** You can add multiple conditions based on your requirement.
{% hint style="info" %}
Connect with your **Customer Success Manager** in case you face any queries here.
{% endhint %}
**Step 5: -** Select the **operator,** e.g. **Equals.**
\- Choose the **value, e.g. Untouched.**
**Step 6: -** Click on **Then** to select a **Communication Action.**
\- Choose the **action**, e.g. **immediate.**
\- Select **Communication** mode as **WhatsApp.**
**Step 7: -** Choose the WhatsApp template for communication. You can also set **Dependent template communications** by clicking on **Add Dependent Action.**
{% hint style="info" %}
Connect with your **Customer Success Manager** in case you face any queries here.
{% endhint %}
**Step 8: -** On the right side of the preview tab, click on **Add Dependent Action.**
\- Select the trigger condition, For Example status Read but not respond and set another template based out of the trigger condition.
* In this way, you can do WhatsApp automation through drip marketing.
